Managed private cloud hosting delivered as a structured monthly service. Infrastructure, operating systems and core platform management — clearly defined, fully accountable, and built for continuous operation inside South African jurisdiction.
We believe clarity protects everyone. Before engagement, you know exactly what we own, what stays with you, and where the boundaries sit.
Each layer builds on the one below — giving you a complete, structured managed infrastructure service with no gaps in ownership.
This service is delivered as a predictable monthly model based on the size and complexity of your environment — typically measured per server or workload.
As your environment grows, the service scales with it — without requiring redesign or re-platforming.
A senior QSupport Cloud engineer maps your current environment — workloads, dependencies, risk exposure and recovery gaps. No slide decks. A working session that produces a concrete finding.
We design your private cloud environment to match your actual workload requirements. Compute sizing, storage tiers, network topology, SLA levels — all specified before you sign anything.
We handle the migration. Workloads are moved with minimal disruption — typically outside business hours, with rollback capability at every stage.
From go-live, your environment is monitored, managed and reported on continuously. You have a named engineer and a direct escalation path — not a ticket queue.
Most clients running workloads on QSupport Cloud implement additional layers for protection and continuity. Together, these services form a complete operational platform — delivered under a single accountable provider.
All data is hosted at Teraco Isando, Johannesburg. Your data never leaves South African jurisdiction — guaranteed contractually in every MSA, not just a policy statement.
No — and we're clear about this upfront. We are responsible for infrastructure and platform security controls. Application-level support remains with you, your internal team, or your application vendor. This boundary protects both parties and is defined in your MSA before engagement begins.
We offer a 99.95% uptime SLA backed by contractual service credits. Our measured uptime across managed workloads in 2025 was 99.97%.
Teraco Isando operates on utility power with full UPS and diesel generator backup rated for extended outages. Zero power outages related outages across our managed estate in 2024/25.
Yes. Data is hosted in South Africa, processed under South African law. Our DPA is aligned with POPIA requirements and provided as standard. Your information officer can request compliance documentation at any time.
Most migrations complete within 2–6 weeks depending on complexity. All cutovers include a tested rollback procedure and are planned outside business hours where possible.
Book a 30-minute working session with a QSupport Cloud engineer. We'll assess your environment, confirm scope, and tell you exactly what it would take to migrate — whether or not you become a client.