Enterprise hosted PBX delivered as a structured monthly managed service. Queueing, recording, analytics and continuity routing — clearly defined scope, fully accountable, power outage resilient.
You know exactly what we manage, what stays with you, and where the line sits — before a single extension is provisioned.
Each layer adds capability and resilience — from the core platform through to continuity and reporting.
Click-to-dial, call logging and screen-pop integration with your CRM
Enterprise-grade IP handsets supplied, configured and supported
Real-time wallboards and enhanced reporting for call centre environments
On-premises PBX hardware relies on your site's UPS. Most business UPS systems provide 30–90 minutes of backup. Average power outage runs for 4.5 hours at a stretch. The math doesn't work.
When the UPS dies, so does your PBX. Inbound calls go unanswered. Customers can't reach you. Sales are lost.
Our hosted PBX runs in Teraco Isando — a facility with utility power, UPS and diesel generation rated for days, not hours. Calls are automatically rerouted to staff on mobile data or working from home.
UPS provides 30–90 min → PBX shuts down → inbound calls fail → customers hear engaged tone → revenue and reputation impact
PBX remains running in data centre → continuity routing activates → calls route to mobile or home workers → business continues answering → zero customer impact
Hosted Voice is priced as a monthly managed service — per seat (extension) — with call costs charged based on actual usage. There are no large upfront capital costs for hardware or licensing.
As your team grows or your requirements change, seats and features can be added or adjusted without platform redesign or hardware procurement delays.
We review your current telephony setup — call volumes, number inventory, feature requirements, connectivity and any porting complexity. We define scope and confirm what's included before anything is signed.
Extensions, IVR menus, hunt groups, queues, recording policies and routing rules configured before go-live. You review and sign off in a staging environment first — no surprises at cutover.
We manage the porting process on your behalf. Cutover is planned outside business hours with your existing system live until the port is confirmed successful. No gap in inbound call coverage.
Platform monitoring, configuration changes, additions and monthly reporting all handled by us. A new extension or routing change is a support request — not a project with a lead time.
Keeping your phones up during an incident is one layer of continuity. Most clients pair hosted voice with sovereign cloud infrastructure and tested backup to cover every failure scenario.
The PBX is hosted in our power outage resilient data centre and remains fully operational. Calls automatically route to mobile numbers or remote staff — your business stays reachable even if your office loses power completely.
Yes. Via softphone app on desktop or mobile, or physical IP handsets at any location with an internet connection. Same extension, same call queues, same recording as in the office. No VPN required.
Yes. We manage the porting process on your behalf. Geographic numbers, 0861/0860 numbers — all ported without interruption to your inbound calls. Your customers dial the same numbers throughout.
Not necessarily. Many existing SIP-compatible handsets can be provisioned onto our platform. We assess your current hardware during the initial consultation. Where new handsets are needed, we supply, configure and support enterprise-grade IP phones as an optional extra.
Call quality is affected by both the voice platform and the client's local network and internet connection. We are responsible for platform-level quality and SIP trunk performance. Local network QoS configuration and internet connectivity are client responsibilities — we'll advise on requirements during the assessment and flag any risks we identify.
In South Africa — in our sovereign private cloud at Teraco Isando. Accessible via secure web portal. Retention periods configurable to your compliance requirements. Recordings never leave South African jurisdiction.
Book a 30-minute voice assessment. We'll review your current setup, confirm scope, and tell you exactly what a hosted solution would look like for your business.